usability professionals’ association

The presentation by Julie Underdahl and Catherine Zhu on the challenges of multimodal application design (think iPhone apps) was especially interesting. They intermingled discussion of the challenges with video clips of users who tested their apps, which assisted in unfolding their story. As the story progressed, the speakers were kind enough to answer [...]

What?

Designing a multimodal application is not just adding speech to a website or adding a GUI to an automated phone system. When creating a multimodal interaction, several multimodal-specific aspects of design need to be considered. These include user modality preference, conflicting mental models, variable usage environments, and technology limitations.  Julie Underdahl and Catherine Zhu will explore [...]